Last updated: 25 May 2026
Privacy Policy
This policy is intended to operate as a serious website privacy notice and personal-information collection statement for online inquiries. It describes the categories of information collected, the purposes of use, possible transfers, retention approach, data-security expectations and user rights. It is not a substitute for formal legal advice, and IT-TECH® Solutions Limited may update it when the website, service providers or applicable requirements change.
1. Data user and contact point
IT-TECH® Solutions Limited is the data user for personal data submitted through this website and related inquiry channels. The principal contact for privacy requests is [email protected]. The Hong Kong office address is Rm 1805-06, 18/F Hollywood Plaza, 610 Nathan Road, Kowloon, Hong Kong. Privacy requests should identify the relevant inquiry, email address and approximate date of communication so that the company can locate the correct record.
2. Personal data we may collect
We may collect name, email address, company name, project type, project location, target timeline, product interests, quantities, dimensions, budget context, message content, quotation records, email correspondence, form-consent records, captcha/security logs, cookie or local-storage preferences, browser and device information necessary for website operation, and AI-chat content where the assistant is activated and used. Users should not submit unnecessary sensitive personal data.
3. Purposes of collection and use
Personal data may be used to respond to inquiries, prepare quotations, clarify specifications, coordinate supplier communication, manage project records, provide customer support, administer forms and security controls, maintain website integrity, improve catalogue navigation, document consent choices, comply with legal or regulatory obligations, protect legitimate business interests and establish, exercise or defend legal claims where necessary.
4. Quotation and supplier coordination
Where an inquiry requires pricing, availability or technical clarification, relevant project information may be reviewed internally or shared with suppliers, logistics providers, production partners, professional advisers or service providers strictly for the purpose of preparing, validating or performing the requested quotation or project. IT-TECH® Solutions Limited does not authorize unrelated use of inquiry data by those parties.
5. AI assistant data
If the AI assistant is enabled, it is a third-party webchat tool used only after the visitor opens the assistant and accepts the AI disclaimer. Chat content may be processed by the AI service provider and may be technically necessary to generate automated responses. Users must not enter passwords, payment-card details, identity documents, confidential trade secrets, regulated professional information or any content that they are not authorized to disclose.
6. Cookies, local storage and service-worker cache
The website uses essential browser storage to remember privacy choices, AI-disclaimer acceptance, security state and cache preferences. Optional third-party scripts are not required for ordinary catalogue browsing. Where any future analytics, advertising or third-party tracking tools are added, the company should update the Cookie Policy and consent banner before deployment.
7. Direct marketing
Personal data will not be used for direct marketing unless the legally required consent, indication of no objection or other lawful basis has been obtained. Marketing communications, if used, should identify IT-TECH® Solutions Limited and provide a practical opt-out route. A user may request that marketing use stop by emailing [email protected].
8. Retention
Personal data is retained only for as long as reasonably necessary for the purposes stated in this policy, including inquiry handling, quotation follow-up, project administration, accounting, dispute management, legal compliance and legitimate business records. Records that are no longer required should be deleted, anonymized or archived in a controlled manner, subject to technical backup cycles and legal retention needs.
9. Security
IT-TECH® Solutions Limited uses reasonable administrative, technical and organisational measures appropriate to the nature of the website and inquiry data. No website, email system, webchat or internet transmission can be guaranteed completely secure. Users should avoid sending highly confidential or sensitive material through general website forms or AI chat unless a secure project-specific channel has been agreed.
10. Access and correction
A data subject may request access to or correction of personal data held by IT-TECH® Solutions Limited by emailing [email protected]. The company may require identity verification, sufficient search information and reasonable time to process the request. Where permitted by law, the company may refuse, limit or charge for requests that are excessive, unlawful, unverifiable or outside applicable rights.
11. Service-provider processing and hosting support
Because the website may use hosting, email, security, AI, logistics, supplier or support services in different locations, inquiry data may be processed through external hosting or support services where necessary for the stated purposes. IT-TECH® Solutions Limited expects service providers to handle data in a controlled manner and should avoid unnecessary transfers of personal data.
12. Children and unauthorized submissions
The website is intended for business and project inquiries. It is not directed to children. Users must not submit personal data about another individual unless they have decision-maker to do so and the individual has been informed of the relevant purpose of use.
13. Updates to this policy
This policy may be updated to reflect changes in website functions, AI assistant service, service providers, quotation workflows, legal requirements or company practices. The latest version published on the website applies to continued use of the website after publication.
14. Personal-information collection statement
When a visitor submits the quotation form or sends an inquiry, the visitor is providing personal data voluntarily for the purposes stated in this policy. If required information is not provided, IT-TECH® Solutions Limited may be unable to respond, prepare a quotation, coordinate supplier checks or continue project communication.
15. Complaints and questions
Privacy questions should first be sent to [email protected] with enough detail to identify the relevant inquiry. The company will review practical privacy concerns in good faith. Users may also seek independent advice or contact the appropriate decision-maker where they believe their legal rights have been affected.
